Frequently Asked Questions – At A&Y – With a Child's Heart

Welcome to our FAQ! Here, we've gathered answers to the most common questions from our community of parents and beauty enthusiasts. If you can't find what you're looking for, our team will be happy to assist you.

What is Chez A&Y – À Cœur d'Enfant and what types of products do you offer?

Chez A&Y is a Canadian boutique based in Montreal, specializing in carefully selected products for babies, mothers, and beauty. We offer our own exclusive collections under the A&Y brand, including the Heartbeat Collection, the Air Styler™ and the Evolutive Bath Duo™, in addition to a selection of favorite products for the whole family.

How does your launch price presale system work?

Our new products are first offered in presale at a promotional price reserved for early buyers. By confirming your order during this period, you benefit from the best possible price and, in some cases, exclusive advantages such as a $25 gift card for the first confirmed orders. Presale quantities are limited, so subscribe to our newsletter to not miss anything.

What are the delivery times and shipping costs?

Orders for in-stock products are generally shipped within 2 to 5 business days across Canada. For presale items, the delivery time is specified on the product page, as it depends on the availability date. Shipping costs are calculated at checkout based on your address and package weight.

What is your return and exchange policy?

We want every purchase to bring you complete satisfaction. If a product does not suit you, you can contact us within days of receipt to arrange a return or exchange, provided the item is in its original condition. Detailed conditions are available on our return policy page. Feel free to write to us if you have any questions before placing an order.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) as well as payments via Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely on our Shopify platform, and amounts are displayed in Canadian dollars (CAD).

Are your baby products safe and suitable from birth?

Your little one's safety is our top priority. Each product is selected taking into account current safety standards in Canada. For our baby carriers and babywearing accessories, we ensure they respect the physiological M-position (knees above buttocks) to properly support the baby's hips and neck. Recommended ages and weights are always indicated on each product page.

What is the ionic technology of the Air Styler™ and what hair types is it suitable for?

The Air Styler™ uses ionic technology, which releases negative ions to neutralize static electricity. The result: smoother, shinier, and frizz-free hair. The device offers multiple temperature settings to suit all hair types, from the finest to the thickest. For optimal home use, a power output between 1,800 and 2,200 watts is recommended, and our Air Styler™ has been designed within this range.

How can I stay informed about new launches and exclusive promotions?

The best way to not miss anything is to subscribe to our newsletter. You will receive presale announcements, exclusive launch prices, and our expert tips for a serene family routine in advance. We also share our news on our social media channels.

Do your products contain harmful chemical ingredients?

We understand the importance of choosing healthy products for your family. Our selection favors items designed with natural, gentle materials that are respectful of babies' sensitive skin. Compositions and certifications are detailed on each product page so you can make an informed choice with confidence.

How can I contact your customer service?

Our team is available to answer all your questions. You can reach us by email via the contact form on our website, or write to us directly at our address: 2600 Boul Cavendish, 318, Montreal QC H4B 0A8. We are committed to responding to you as quickly as possible, because every parent deserves attentive support.